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How aladdin9 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely — your contact details, payment method records covering Touch 'n Go eWallet, Boost, and GrabPay transactions, and device session data.

Account data protectedTouch 'n Go eWallet & Boost recordsYour right to access or deleteNo third-party data sellingMalaysia-specific handling
aladdin9 How aladdin9 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Keeping your account data secure is not an afterthought — it is part of how the platform is built. Every data process described below applies to your account the moment you complete registration, and stays in place for the full lifetime of your account relationship with us.

Data Encryption

All data exchanged between your device and our servers travels over SSL. Payment references from Touch 'n Go eWallet and GrabPay are stored in encrypted fields, not plain text.

Cookie Usage

We use functional cookies to keep you logged in across sessions and analytics cookies to understand how our pages are used. You can manage cookie preferences from the footer link on any page.

Data Retention and Deletion

Account data is retained while your account is active and for the period required by applicable Malaysian regulations after closure. Submit a deletion request and we will confirm the scope of what can be removed.

Third-Party Access

We share data only with the payment processors needed to clear your Boost or GrabPay transaction. No marketing networks, no data brokers — only the processor completing your transfer.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct, or request deletion of any personal data we hold on your account, reach our privacy team through any of the channels below. We aim to respond to data requests within the timeframe required by applicable regulations — send us the details of your request and we will confirm receipt and next steps by return.

Team online

Live Chat

Start a live chat session from your account dashboard. Our support team can log your data request and escalate it to the privacy team on the same session.

Email Support

Send your request to our support email address found in your account settings under Help. Include your registered mobile number so we can match your account quickly.

Account Help Centre

Log in, head to Settings, then select Account Privacy. From there you can submit a formal data access or deletion request directly without contacting support.

What You Most Often Ask About Your Data

These are the questions we see most often from account holders when they want to understand how their personal information is managed. If your question is not here, reach us via live chat or the Account Privacy section in your settings.

We collect your name, email, and mobile number at registration. Once you transact, we also log anonymised payment references from Touch 'n Go eWallet, Boost, or GrabPay alongside the RM amount and timestamp.

Yes. Log in, go to Settings, then Account Privacy, and submit a data access request. We will compile your account data and respond within the timeframe set by applicable regulations.

Only with the payment processors required to complete your transaction — for example, the processor handling your Boost or GrabPay deposit. We do not sell or share data with marketing firms or data brokers.

Send a deletion request through the Account Privacy section in Settings or contact us via live chat. We will confirm what data can be removed and what must be retained under Malaysian financial regulations.

Transaction records tied to Touch 'n Go eWallet, Boost, and GrabPay payments are kept for the period required under applicable Malaysian financial rules. Session logs are purged on a rolling schedule.

We use functional cookies for session continuity and analytics cookies for page performance tracking. Manage or withdraw cookie consent at any time using the cookie preference link in our page footer.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.